Lost access to important emails
Contracts, customer details and previous conversations can be out of reach when you need them.
Your email shouldn’t stop
when Microsoft or Google does.
Keep customer conversations moving when your email provider is down. Read backed-up messages, receive new mail and send replies from your Continuity inbox, while keeping Microsoft 365 or Google Workspace.
For Microsoft 365 & Google Workspace. No payment required.
During an email outage
Your customers
Conversations continue.
New customer enquiry
New messages take an independent route.
Incoming mail
A separate way to reach your email
Receive email
Send replies
Your Continuity inbox
The conversation keeps going.
Provider connection paused
Microsoft 365Service unavailable
Your provider is down. Your customers can still hear from you.
When your email provider goes down, your business shouldn’t.
Customers still need answers, orders still need confirming, and your team still needs the details in yesterday’s email. An outage shouldn’t put all of that on hold.
Customers left waiting
New enquiries and orders still need a reply, even when your team can’t open its inbox.
Uncertainty about missing messages
It’s hard to get back to work when you don’t know which emails arrived or which replies went through.
A backup plan.
Not a new email provider.
Keep your email addresses and the tools your team uses every day. Add a backup plan for the times you can’t reach your inbox.
Keep your everyday email service.
- Keep your current email addresses
- Follow the setup guide
- Ask your IT provider to help if needed
And when your provider recovers? Return to your usual inbox as your provider recovers. See which messages have been copied back and which are still waiting.
The older emails you can access and copy back will depend on your provider and setup.
Everything to keep
the conversation going.
For customer enquiries, supplier updates and the conversations your team relies on every day.
Continuity inbox
Read and reply to customers from a separate inbox when your usual one is down.
Email backup
Keep a copy of important business emails outside your usual provider.
Keep receiving email
Give customers a way to reach you while your email provider is down.
Reply during an outage
Answer questions and keep work moving from your Continuity inbox.
Clear recovery updates
See which messages are back in your usual mailbox and which are still waiting.
Check you’re ready
Test your access and email delivery before an outage catches your team off guard.
An inbox your team can turn to.
Continuity inbox Inbox available
Re: Thursday’s project update
AM
Alex Morgan <alex@example.com>
To: you · Today, 10:24
Hi there,
Thanks for sending this over. We’re happy with the updated timeline. Could you confirm that Thursday still works for a quick catch-up?
Best,
Alex
Thanks for sending this over. We’re happy with the updated timeline. Could you confirm that Thursday still works for a quick catch-up?
Best,
Alex
Write a reply…
Recovery activity10:24 New message received10:20 Reply on its wayAwaiting provider recovery
Read customer messages, send replies and check what’s happening with your usual inbox.
Less disruption.
More peace of mind.
For businesses with 5–100 people that depend on email every day, whether you manage it yourself or work with an IT provider.
Built for small businesses
Keep your team communicating without running a second email system.
Keep your existing provider
Keep your Microsoft 365 or Google Workspace accounts and email addresses.
No second mailbox subscription
Add continuity without buying a second set of Microsoft or Google mailboxes.
Guided setup
Know what needs to be connected and when to involve your IT provider.
A clear return to normal
See what’s back in your inbox and what still needs attention.
Access when you need it
Reach backed-up messages even when your usual inbox is unavailable.
Be ready before
the next outage.
Join the early access waitlist to hear when Continuity is ready for your business.
- Free to join. No payment details.
- An invitation when access is available.
- No commitment to subscribe.
Good questions.
Honest answers.
What you need to know before joining the waitlist.
Do I need to leave Microsoft 365?
No. You’ll keep Microsoft 365 and your usual email addresses. Once Continuity is available and set up, you’ll have a separate inbox to use during an outage.
Does this work with Google Workspace?
Google Workspace support is planned. Choose Google Workspace when you join the waitlist so we can let you know when it’s ready. We’ll confirm which older emails you can back up before you connect.
Will I need another email subscription?
You won’t need a second Microsoft 365 or Google Workspace subscription. Continuity is intended to be a separate paid service. We’ll share the plans and prices before you decide whether to join.
Can I send emails during an outage?
That’s the plan. You’ll be able to reply from your Continuity inbox using a separate email service. Your business will need to complete setup before an outage, and delivery will still depend on the recipient’s email service and internet connection.
What happens when my provider recovers?
You’ll return to your usual inbox. We plan to copy messages back and show you what’s complete and what’s still waiting. Exactly which messages can be copied back will depend on your provider; we’ll explain this before you sign up.
Is my email stored securely?
We’re planning encryption and access controls to protect backed-up messages. Before you connect your business email, we’ll explain how it’s protected, where it’s stored and how long it’s kept. Joining this waitlist does not give us access to your mailbox.
When will the product launch?
There’s no confirmed launch date yet. Join the waitlist and we’ll email you when early access is available for your business.
How much will it cost?
Pricing hasn’t been set yet. Joining the waitlist is free, with no payment details or commitment. We’ll share prices before you decide whether to subscribe.
A clearer plan for your email.
Understand the options before the next outage.
What is email continuity? A small business guide
What is email continuity? Understand independent inbox access, email backup and disaster recovery, and plan for an outage before it interrupts your business.
Read the guideMicrosoft 365 email continuity & outage protection
Plan for Microsoft 365 email outages with independent inbox access, backed-up messages and a clear recovery process. Join the Continuity early access waitlist.
Read the guideGoogle Workspace email backup & continuity
Explore email backup and continuity for Google Workspace: independent message access, receiving and replying during outages, and planned recovery tracking.
Read the guide